Thank you for your interest in purchasing an artwork by Murt Burner.
Below you will find essential information about payment, shipping, authenticity, and delivery.
Frequently Asked Questions
How do I place an order?
You can place your order directly through the official website. Once your order is submitted, you will receive a payment link by email to complete the purchase securely via Etsy. If you do not see the email in your inbox, please check your spam or promotions folder.
How does payment work?
For secure international payments, checkout is processed via Etsy. After your order is placed on the website, a private Etsy payment link will be sent to your email. If you do not see the message, please check your spam or promotions folder.
Why is payment processed via Etsy?
Etsy provides a secure and trusted checkout process for international orders.
What happens after payment?
Once payment is confirmed, the artwork is carefully prepared for shipment. This includes packing, documentation, and dispatch.
How long does preparation take?
Please allow 3–5 business days for packing, documentation, and shipment after payment is confirmed.
Is shipping included in the price?
Yes. Worldwide shipping is included in the listed price of the artwork.
Are customs duties or import fees included?
No. Customs duties or import fees, if applicable, are determined by the destination country and are the responsibility of the buyer.
How is the artwork packed?
Each artwork is carefully packed for secure international delivery.
How are original paintings shipped?
Original paintings are shipped stretched on wooden stretcher bars and do not include an outer frame, unless stated otherwise.
Will I receive a Certificate of Authenticity?
Yes. All original artworks include a Certificate of Authenticity.
Is the artwork signed?
Yes. All original artworks are signed by the artist on the verso (back).
How can I track my order?
Once your artwork has been shipped, you will receive a tracking number by email.
Will I receive delivery updates?
Yes. Delivery updates may also be sent to the phone number provided during checkout, depending on the shipping service in your country.
Can colors look slightly different in real life?
Yes. Slight color variations may occur due to screen settings, photography, and lighting conditions.
Is the artwork original?
Yes. Unless clearly stated otherwise, all paintings listed in the original works section are one-of-one original artworks.
Can I request additional photos or videos before purchasing?
Yes. Additional close-up photos or videos of the artwork can be provided upon request.
Do you accept commissions?
Selected commissions may be available. Please use the contact form for inquiries.
Do you ship internationally?
Yes. International shipping is available worldwide.
How long does delivery take?
Delivery time depends on the destination country and shipping service. A tracking number will be provided once the artwork has been dispatched.
What if I have a question before or after ordering?
For any questions regarding an artwork, payment, or shipping, please use the contact form on the website.